Towards Excellence
The Meaning of Excellence — Benchmarks for Excellence — The Toll of Passing Time — In Search of Excellence — The EFQM Model — Pragmatically towards Excellence
Change
The Need for Change — A Model for Transformation — Set up the Right Culture for Change — Kaizen: Continuous Improvement — The Machine that changed the World
Customer Value
Focus on your Customers — Customer Satisfaction — Customer Complaints — Market Intelligence — Product-Service System
Six Steps for Reengineering
Process Focus — Process Reengineering — How to Reengineer — Step 1: Process Selection — Step 2: “As Is” Analysis — Step 3: Problem Solving — Step 4: Ideas generation — Step 5: “To Be”Design — Step 6: Test, Implement & Standardise — Design for Excellence
Tools to "See" Waste and Value
Definition of Waste and Value — Charts —Process Analysis Tools — Value Analysis & Value Engineering — Total Cost of Ownership
Tools for a Better Organisation
Five S — Visual Management — Standardised Work — Empowered Teams
Tools for a Better Flow
Statistical Process Controls — Prevent Errors: Poka Yoke & FMEA — Reduce Inventory: Kanban — Reduce Downtime: TPM — Reduce Changeover Time: SMED — Reduce Lot-size: One-Piece Flow — Result: Just in Time and More
Production Cases
Increasing Production Agility – Reducing Machine Breakdowns – Optimising a Work Centre
Non-Production Cases
Excellence only in Production? – Don’t stop at Material Flows – Quoting Services – Excellence is only reached Together
Implementation: Simply Do It
Remember Deming? — Lead towards Excellence — Hands on: Kaizen Week — Impacts on the Organisation — Training — Pitfalls to Avoid — Conclusions
